“The staff are so friendly, hardworking and demonstrate affection, support and kindness at all times. Covid 19 has been an incredibly tough time for Care Homes. We were given regular updates during the lockdown as to the ongoing situation. It was extremely hard not to be able to visit him in the initial few weeks, but it was so reassuring that we had the opportunity to have regular video calls. Not only has it lifted his spirits, but it has also lifted mine. I cannot thank the staff enough for caring for everyone's precious loved ones, not only at this difficult time but on a daily basis, week in week out every year. Most importantly, Dad seems to be very content and has placed his trust in the staff who treat the residents like a big family.”

“Manor House staff have been excellent during the Coronavirus outbreak. It has been very hard not being able to visit during lockdown, but I know Mam is safe and being looked after. They have continued to keep me updated and have regularly sent photographs of her doing the activities they provide.”

“Wonderful care for my mother at this nursing home, especially during the pandemic.”

“During the recent lockdown, the staff have had weekly contact set up via video calls so that we can see our Mum, talk to her and ask nursing staff any relevant questions. We have also been kept well informed on updates and Government regulations through regular emailed letters from The Care Home Manager.”

“This is an excellent care home and really at this exceptionally worrying time, we could not have wished for our mother to be anywhere else. The fixtures, fittings and food are nice but it is the people here who really care. The FaceTime with Mum at a time when we have not been able to visit because of COVID, where some of us work (NHS) and because others of us are shielding has been wonderful. I am really full of praise for this team of carers who really are the best. I do not know what more they could have done during a pandemic. That’s what you want for our Mum at such a time.”

“The Manor House is excellent. All the staff are so kind and helpful and the facilities are super. My mother has been a resident for the past four months and everyone welcomed her so warmly. The care she receives is excellent and anything she needs is provided. Obviously everyone has been working under difficulties through the pandemic, but the staff have been cheerful and caring and careful throughout and The Manor House has avoided any Covid-19. I really can't thank everyone enough. We are so pleased we found The Manor House for my mother.”

“My mother has been a resident at The Manor House for 9 years and I cannot recommend it highly enough. The manager had the sense to close the Manor House to visitors 2 weeks before it became compulsory and thus protected the residents from COVID-19. The staff have gone to extraordinary lengths to keep the virus at bay. I have been able to talk to mum via Skype and I can arrange a phone call whenever I want one. ...... I can tell by mum's face (she is 101yrs and has vascular dementia) that she is perfectly content. Thank you to all the staff for looking after mum so well throughout this torrid time.”

“The staff have been fantastic throughout the Covid-19 pandemic, working tirelessly to ensure the safety and well-being of residents.”

“This care home is completely brilliant. Through the whole COVID crisis the team here have been amazing. So professional, so scrupulous with their standards and above all really kind and considerate to their residents. Obviously these have been worrying times but I have never once feared for my 89-year-old mum. I knew she was in the best place and that the team at The Manor would do their utmost to keep her safe. “

Contact Us

Hadrian Healthcare Group
Hadrian Offices
3 Keel Row
The Watermark
Gateshead
NE11 9SZ

For all enquiries please contact Head Office:
Telephone 0191 460 5219

Email for more information